Pathetic service.

I can't believe the incompetence and the terrible service I have received. Policies that should have been paid out and closed in 2017 already when a death claim was submitted were not and OM never even communicated with regards to them and only when I went to find out there's a few policies but I am being sent from pillar to post to claim those and close them, I then get an email stating that you have been trying to get hold of me but my phone is on voicemail when no one tried to call me, and the email has a policy number that i was not enquiring about why not explain to me on that email what the issue is if you can not get hold of me. Very disappointed by the service.