PATHETIC SERVICE

Getting anyone to assist you at Old Mutual is an absolute nightmare. Their staff is ***********. I had a guy yawning on the phone and remotely not interested in assisting, and then eventually transferred me to another department where I waited for 38 minutes and still didn't get answered. I called back, and the same thing. I get told they can't help me. I'm at the point of pulling all my insurance from Old Mutual and going to a competitor that takes at the longest 90 seconds to contact me should I log a query or need any assistance. Even my broker has a difficult time trying to get anything sorted with Old Mutual.

I'm in the customer service industry for a very renowned brand, and if our service levels were so pathetic, I can't even imagine what would happen to our staff.

MOVING MY INSURANCE POLICIES ELSEWHERE