pathetic service

now im on a call with Old Mutual, and im being told that my money was paid into an account i told them is closed and is no longer in use......i need urgent feedback regarding this and the money to be paid to me asap...this is starting to affect me and my son as he will not be allowed to attend school...what is the point of asking for proof of banking details if you going to use whatever suits you??? i specifically advised a lady with the name of Wasiela that i want the money to be transferred into my tymebank account and yet the money was paid into a closed account.... this is really frustrating, i havent received an email requesting more information

and yet again i am here, no feedback regarding my payout, was initially told monies were paid into the incorrect account, then advised of a tax directive from sars of which i know nothing about, the complaint resolution officer is as absent as old mutuals communication....i am super frustrated, im on hold currently and no one actually knows what is happening....i want my money to be paid out, im constantly being told its being escalated, however nothing comes from these "escalations", i will be taking this up with the ombud.....as i see on this app that Old mutual has a lot of dissatisfied customers due to lack of service....no one comes back to you with any feedback and i have literally spoken to everyone in the call centre and even had a manager on the line that blatantly **** to me....

utterly disgusted and i will be moving whatever products i have over to Sanlam