Pathetic service

Old mutual initiated a debit order without my consent for a funeral policy that I had canceled, I went inside the branch to recancel it and asked to be reimbursed for the premiums taken as my bank couldn't do the reversals. I have been taken from pillar to post, no one answers my emails, I have been gOIng to The Glen branch and no one seems to know when I will be getting my money back. OLD MUTUAL PLEASE CAN I GET MY MONEY BAKC