Pathetic service

Am highly irritated as I write this. My policy is behind with 2 months due to Old Mutual debiting on the 22nd July instead of 25th.

I disputed that as that money was spared for something else other than the policy as our agreement. They didn't debit on the 25th July and 25th August and now I am behind.

I am NOT going to the branch to rectify their error. I expect someone to phone me and correct this!