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chavonne K
1 reviews | Active since Mar 2020
19 Feb 2025, 19:55
Pathetic service
I requested cancellation for my max investment plan and was informed via email that it takes 12 days for processing...after no feedback i followed up and than only received a sms statinh it was paod the 18Feb however its a day later and no funds reflecting in my account. I called old mutual again and was then told it is in a holding account and it takes 21 days now. Its pathetic to see hpw long you must wait for your own money and makes me wonder how long my family will have to wait one day for my funeral or life policy to pay out. I think i must cancel all policies by them
Helpful (0)
Replies (18)0
Replies (18)
Old Mutual's replyOfficial
19 Feb 2025, 20:01Good day Chevonne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Feb 2025, 20:01
Official
Good day Chevonne,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
20 Feb 2025, 05:11This is the response i have been getting every time from old mutual and nothing comes from your so called investigated..i have been told it was forwarder to management to urgently have a look at it and its already day 15th and still nothing
cK
chavonne K's update20 Feb 2025, 05:11
Reviewer Update
This is the response i have been getting every time from old mutual and nothing comes from your so called investigated..i have been told it was forwarder to management to urgently have a look at it and its already day 15th and still nothing
Old Mutual's replyOfficial
20 Feb 2025, 07:20Good day,
We note your comments and we are sorry for the frustration and inconvenience caused, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and we are sorry for the frustration and inconvenience caused, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Feb 2025, 07:20
Official
Good day,
We note your comments and we are sorry for the frustration and inconvenience caused, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and we are sorry for the frustration and inconvenience caused, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
20 Feb 2025, 10:26Its been 3 hours later and once again old mutual has not got Back to me as advised. I wont recommend this company to anyone.DONT TAKE OUT INVESTMENTS POLICIES AT OLD MUTUAL..THEY HAVE ****TY SERVICE..THEY TAKE WEEKS TO RELEASE YOUR MONEY YOU PAID FOR AND DONT CARE ABOUT THE CLIENT
cK
chavonne K's update20 Feb 2025, 10:26
Reviewer Update
Its been 3 hours later and once again old mutual has not got Back to me as advised. I wont recommend this company to anyone.DONT TAKE OUT INVESTMENTS POLICIES AT OLD MUTUAL..THEY HAVE ****TY SERVICE..THEY TAKE WEEKS TO RELEASE YOUR MONEY YOU PAID FOR AND DONT CARE ABOUT THE CLIENT
Old Mutual's replyOfficial
20 Feb 2025, 10:54Good day,
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated, and the relevant team will be in contact with you.
Regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated, and the relevant team will be in contact with you.
Regards
Old Mutual Complaints Management
Old Mutual's reply20 Feb 2025, 10:54
Official
Good day,
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated, and the relevant team will be in contact with you.
Regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience this has caused you. This matter has been escalated, and the relevant team will be in contact with you.
Regards
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
20 Feb 2025, 10:58I dont want a robot responding to me everytime with same msg...i need this sorted like in yesterday!!
cK
chavonne K's update20 Feb 2025, 10:58
Reviewer Update
I dont want a robot responding to me everytime with same msg...i need this sorted like in yesterday!!
Old Mutual's replyOfficial
20 Feb 2025, 11:03Good Chavonne,
We completely understand your frustration, and we're sorry for the inconvenience. Rest assured, your issue is being prioritised, and our team will be reaching out to you shortly to get this sorted. Thank you for your patience, and we're on it!
Best regards,
Old Mutual Complaints Management
We completely understand your frustration, and we're sorry for the inconvenience. Rest assured, your issue is being prioritised, and our team will be reaching out to you shortly to get this sorted. Thank you for your patience, and we're on it!
Best regards,
Old Mutual Complaints Management
Old Mutual's reply20 Feb 2025, 11:03
Official
Good Chavonne,
We completely understand your frustration, and we're sorry for the inconvenience. Rest assured, your issue is being prioritised, and our team will be reaching out to you shortly to get this sorted. Thank you for your patience, and we're on it!
Best regards,
Old Mutual Complaints Management
We completely understand your frustration, and we're sorry for the inconvenience. Rest assured, your issue is being prioritised, and our team will be reaching out to you shortly to get this sorted. Thank you for your patience, and we're on it!
Best regards,
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
20 Feb 2025, 12:13No use responding " we on it!" With a exclamation mark like u shouting at me....but its once again a hour later..i havent received no call ,sms or email from your company explaining what is the hold up and why my funds isnt paid as it stated in your sms. How is this "matter prioritised".
cK
chavonne K's update20 Feb 2025, 12:13
Reviewer Update
No use responding " we on it!" With a exclamation mark like u shouting at me....but its once again a hour later..i havent received no call ,sms or email from your company explaining what is the hold up and why my funds isnt paid as it stated in your sms. How is this "matter prioritised".
cK
chavonne K's updateReviewer Update
20 Feb 2025, 12:13No use responding " we on it!" With a exclamation mark like u shouting at me....but its once again a hour later..i havent received no call ,sms or email from your company explaining what is the hold up and why my funds isnt paid as it stated in your sms. How is this "matter prioritised".
cK
chavonne K's update20 Feb 2025, 12:13
Reviewer Update
No use responding " we on it!" With a exclamation mark like u shouting at me....but its once again a hour later..i havent received no call ,sms or email from your company explaining what is the hold up and why my funds isnt paid as it stated in your sms. How is this "matter prioritised".
Old Mutual's replyOfficial
20 Feb 2025, 12:28Our team will be providing you with feedback via email soon.
Old Mutual's reply20 Feb 2025, 12:28
Official
Our team will be providing you with feedback via email soon.
cK
chavonne K's updateReviewer Update
20 Feb 2025, 13:09Your team provided me now with feedback about something never even asked about...do you even know what you doing..i need answers on my max investment fund that was paid on the 18Feb according to your sms..how many times must i repeat myself..the service is just getting worser by time..you easy to follow up about a skipped payment bit not aboit money that is due to us
cK
chavonne K's update20 Feb 2025, 13:09
Reviewer Update
Your team provided me now with feedback about something never even asked about...do you even know what you doing..i need answers on my max investment fund that was paid on the 18Feb according to your sms..how many times must i repeat myself..the service is just getting worser by time..you easy to follow up about a skipped payment bit not aboit money that is due to us
cK
chavonne K's updateReviewer Update
20 Feb 2025, 16:31Another day has come to an end and again old mutual did not contact me as promised or paid my money.
I think i need to go to the newspapers also with this company
I think i need to go to the newspapers also with this company
cK
chavonne K's update20 Feb 2025, 16:31
Reviewer Update
Another day has come to an end and again old mutual did not contact me as promised or paid my money.
I think i need to go to the newspapers also with this company
I think i need to go to the newspapers also with this company
Old Mutual's replyOfficial
20 Feb 2025, 16:44Good day,
We have notified our team, who will be providing you with feedback soon.
Kind regards,
Old Mutual Complaints Management
We have notified our team, who will be providing you with feedback soon.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply20 Feb 2025, 16:44
Official
Good day,
We have notified our team, who will be providing you with feedback soon.
Kind regards,
Old Mutual Complaints Management
We have notified our team, who will be providing you with feedback soon.
Kind regards,
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
20 Feb 2025, 20:2311:03am ,12:28pm and 16:44pm you stated your team will contact me its now 20:20pm and still NO CONTACT,,i logged into the app and dont see my old max investment there anymore ,meaning the funds is suppose to be paid,,however there is still nothing in my account. How can old mutual go around and mess with people like this..its within my rights to get my money i invested every month.PAY MY MONEY!!!
cK
chavonne K's update20 Feb 2025, 20:23
Reviewer Update
11:03am ,12:28pm and 16:44pm you stated your team will contact me its now 20:20pm and still NO CONTACT,,i logged into the app and dont see my old max investment there anymore ,meaning the funds is suppose to be paid,,however there is still nothing in my account. How can old mutual go around and mess with people like this..its within my rights to get my money i invested every month.PAY MY MONEY!!!
Old Mutual's replyOfficial
21 Feb 2025, 03:07Good day Chavonne,
We apologise for the delay in contacting you and for the frustration this has caused. We understand how important this is, and we’re escalating this urgently to ensure you receive the necessary feedback.
Regards,
Old Mutual Complaints Management
We apologise for the delay in contacting you and for the frustration this has caused. We understand how important this is, and we’re escalating this urgently to ensure you receive the necessary feedback.
Regards,
Old Mutual Complaints Management
Old Mutual's reply21 Feb 2025, 03:07
Official
Good day Chavonne,
We apologise for the delay in contacting you and for the frustration this has caused. We understand how important this is, and we’re escalating this urgently to ensure you receive the necessary feedback.
Regards,
Old Mutual Complaints Management
We apologise for the delay in contacting you and for the frustration this has caused. We understand how important this is, and we’re escalating this urgently to ensure you receive the necessary feedback.
Regards,
Old Mutual Complaints Management
cK
chavonne K's updateReviewer Update
21 Feb 2025, 07:26It is day 16 since i submitted my cancellation for my max investment plan and day 3 after a sms was received from old mutual stating my funds is paid and still no proper feedback or money in my account. They come on this app and just give me lies..stating we investigating and will contact you...what is there still to investigate when its my money that you deducted via debit order every momth from my account that you are now refusing to release...why is it in a holding account....PEOPLE DONT INVEST YOUR MONEY BY THIS *****STERS
cK
chavonne K's update21 Feb 2025, 07:26
Reviewer Update
It is day 16 since i submitted my cancellation for my max investment plan and day 3 after a sms was received from old mutual stating my funds is paid and still no proper feedback or money in my account. They come on this app and just give me lies..stating we investigating and will contact you...what is there still to investigate when its my money that you deducted via debit order every momth from my account that you are now refusing to release...why is it in a holding account....PEOPLE DONT INVEST YOUR MONEY BY THIS *****STERS
Old Mutual's replyOfficial
21 Feb 2025, 07:33Good day Chavonne,
We understand your frustration regarding the delay in processing your Max Investment Plan cancellation. Please be advised that this matter is been attended to and feedback will be provided via email.
Kind regards,
Old Mutual Complaints Management
We understand your frustration regarding the delay in processing your Max Investment Plan cancellation. Please be advised that this matter is been attended to and feedback will be provided via email.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply21 Feb 2025, 07:33
Official
Good day Chavonne,
We understand your frustration regarding the delay in processing your Max Investment Plan cancellation. Please be advised that this matter is been attended to and feedback will be provided via email.
Kind regards,
Old Mutual Complaints Management
We understand your frustration regarding the delay in processing your Max Investment Plan cancellation. Please be advised that this matter is been attended to and feedback will be provided via email.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
10 Mar 2025, 11:00Good day Chavonne K,
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2025, 11:00
Official
Good day Chavonne K,
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management