PATHETIC SERVICE

I went to the Evaton Branch Mall with my family to submit a funeral claim as we have just lost a father. I was assisted great by the receptionist with great customer service. I was then referred to a very RUDE and UNPROFESSIONAL consultant seated on cluster 6. This was on 16 August 2022 when I got such a horrific service. We have been traveling as three family members and in all other service providers we have attended we have been allowed to sit together during the claim process. After we were directed to his cluster, firstly he did not greet us, he was on a call when we got there. After he got off the call his exact words were to us "You need to get permission from me if all three of you can come sit on the desk together, I mean it's just a claim". With shock and disappointment I responded to say "I feel you are being insensitive, if we were not allowed you could have explained the sitting procedure to us correctly". He did not even apologize nor was he sympathetic or compassionate. I have experienced a loss and if it is "just a claim" to him to me it is not. He went on to say he does this all time, processing claims it's nothing new. I wouldn't want to experience such pathetic service hence I am also considering to cancel my policy after such a long relationship with you. This is not how I would want to be treated in future. There was no name tag even therefore I do not know the guy's name. All I can recall is a man with black framed spectacles with a face full of bad attitude.