Pathetic Service

My experience with Old Mutual - OMF KWAMASHU On the 21-11-2019 I visited this branch to get my policy teminated (Retirement Annuaty). Upon processing the request in question by Sfiso Kheswa who is the consultant, I was told that this should take 15/21 days turnaround time. The following week being Monday I then received a misleading SMS Old Mutual that my request does not qualify purely because of policy being active. I then called the Branch on that day 25-11-2019 for clarity. I was told to come back again to the branch of which I did so with my own expense, time and sacrificing my time from work. Sfiso then advise me that the Head Office did not assess the policy as per reference number CEB*** Upon assessing the policy by the consultant being Sfiso Kheswa - I was told by him that I qoute "my brother everything is now sorted you shouldn't have any issues" I said thank you and bye. The following day being Tuesday 26-11-2019 I received a call around 17:10pm from Old Mutual (Sfiso) telling me that the system did not process my request pure because Head Office was offline!! The guy then advised me to come back again the next day with all my documents. I visited the branch again today morning 27-11-2019 did cost me fuel as I have driven +/-25km to and from work to Old Mutual branch. I was very upset and frustrated because this costed me valuable time and money because of the unprofessionalism from Old Mutual. I then immediately requested to speak to Branch Manager by the name of Phindile Mngadi, glady this lady took her time to listen to what I had to say. In closing she then advised that she will do her best to assist in my requested without having to drive back again to the branch. In addition to all that I have mentioned/stated above, I will never advise anyone to invest or join Old Mutual purely because of what I had experienced this week with them. Pathetic and very bad from service from such a big company.