Pathetic Service

I contacted Old Mutuals customer care line on 13 Jan 2025 to enquire about a funeral policy I have. The consultant I spoke to, was very rude and impatient. I then sent a complaint via email on 15 January 2025 for investigation and for Old Mutual to implement correct measures to prevent that type of poor customer experience to other customers. I received an auto-responder that same day that my complaint will be investigated. I have sent two follow up email since then and still no Feeback nor assistance. I have now decided that I will cancel my policy with Old Mutual as the experience dealing with this company has only been very unpleasant. I am still waiting for a response. I am going to cancel the monthly debit order as well with my bank as I tried reaching on numerous occasions to Old Mutual, to no avail.