LN
Lucy N
1 reviews | Active since Oct 2023
18 Dec 2025, 17:29
Pathetic Service
They deducted for a policy that i canceled already, i sent a request for a refund in November 2025 and on the 29 November I received an sms stating that my refund was paid of which i never received. First week of December I phoned in again the lady i spoke to said the person i spoke to made a mistake as the refund will be processed on the 08 of December. To date I have not received my money, when you phone you hold forever and get transferred because i am in the wrong department. Their service is pathetic, they don't even deserve that one star, they actually deserve none.
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Old Mutual's replyOfficial
18 Dec 2025, 17:46Good day Lucy N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2025, 17:46
Official
Good day Lucy N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management