pathetic service

<p>I had a loan with old mutual which i setlled on the 3rd of october and was told to wait for 21 working days to receive a settlement letter from them.Ok i waited for the 21 days but nothing happened until i received an sms from them saying to me that they will be handing me over to their legal dept...i panicked and immediately called them and requested to letasha from pre legal dept as she was the one handling my account,the consultant who picked up the phone advised that letasha is on the phone with a client but she can see on the system that i have settled the loan and she just need to foward the legal dept an email for them to update my account...she assured me that i would be receiving the letter in within 48 hours.With the hope that it would happen i said thank you and hang up...again on the 4th of novenber i received another sms saying that because they have sent me an sms and didnt act on it they have now handed me over to their legal dept,I called again and a lady named Anathi picked up the phone and transfered me to a consultant who rudely dropped my call when i asked her to transfer me to the relevant dept which can sort out my quiery,I called back and Anathi gladly offered to help me after listening to my story she sent the legal dept a request for the letter and ccd me on it.they never responded I then sent my own email as well and irt responded with their automatic machine reply and said it would only take 48 hours,stil nothing happened i called again on the 14th of november and spoke to Gail whom aswel sent them a request and promised to call me back in within the day and never did. the following day i sent her a reminder email that she promised to call and never did,the only thing i expected was a responce from her atleast an explanation she never did. I am really out of options. See me **** me ...I will never recomend this company to any of my family or close family members.</p>