Pathetic service!,,,

<p> My mom passed Nov 2015. She had several policies with OM.</p> <p>IT'S JUST MY BROTHER AND I THE BENEFICIARIES. </p> <p>HE WAS MADE EXECUTOR OF ESTATE.</p> <p>FUNERAL BENEFIT ATTACHED TO ONE POLICY.</p> <p>THEY ONLY PAID OUT IN JULY THIS YEAR!</p> <p> </p> <p>We have been sent from pillar to post, submitted the same forms about 500 times to a different call centre agent!</p> <p> </p> <p>HOW SUCH A HUGE ORGANISATION CAN BE SO *********** IS MIND BLOWING </p> <p>NOW WE ARE SUPPOSED TO BE AT THE FINAL STAGE AFTER COMPLETING OPTION LETTERS REGARDING PAYMENT AND SARS REJECTS THEIR DIRECTIVE BECAUSE ACCRUAL DATE CANNOT BE GREATER THAN ESTATE DATE!</p> <p> </p> <p>PLEASE HELP BECAUSE SURELY THEY DEAL WITH THIS EVERYDAY....?..</p>