Pathetic service

<p>recently tried to make an arrangement with Old mutual finance where I paid an amount of R15 000 and asked them to bring down my current installment. The person responsible for all this was not available, so I was told. I paid in the money and promises that they will get back to me were made. After trying to follow up a few times I lodged a complaint with their headoffice and the person who was trying to help also made promises until such time that they deducted the same instalment in question. for 2 months this happened without any resolution from their side and so I asked them to give me back the R15 000 I paid in the first instance. It was at this point that they phoned me to say my account was in arrears and so they will only pay me back R12 000. I am totally disgusted and cannot accept this as my account cannot be in arrears now that they have to pay my money back and this account is paid on a monthly basis by debit order and there has never been a missed payment since I took a loan with them. I want my money and all of it back as it was.</p>