Pathetic service

<p>I have an endowment with Old mutual. The investment has matured and instead of someone contacting they have moved my matured investment to a different structure, without notifying me. There are tax implications with the new strucutre that i was not made aware of. i have tried several times to contact them via the number they have listed on their own documents and was shocked when no one bothered to answer the phones. I then tried ia email and get the same automated response without so much of a care of what my actual query is. This is pathetic service as i was the one going to be penalised had i not enquired. i have received no communication about MY MONEY! further to this no proper advice was given so how can Old Mutual just choose what is best for me without consulting me!!!!</p> <p> </p> <p>Also i was told that the debit order would reduce but NOTHING has taken place. Old mutual has only displayed poor business practise with regards to my Policy and Investment. </p> <p> </p> <p>I have requested to be contacted several times and this still has not happened.</p> <p> </p> <p>I would like a knowledgabloe person to contact me and not be treated as if my business does not matter.</p> <p> </p> <p>I WANT MY MONEY AND ALL THE ADDITIONAL CONTRIBUTIONS I HAVE PAID TO BE RETURNED WITH IMMEDIATE EFFECFT!!!!</p>