Pathetic service

My mum recieved a call from old mutual regarding my dads unclaimed preserver/super fund in October. I have emailed old mutual on the 2nd November 2020. Till today no response. Been calling old mutual almost every second week no help what so ever. Been on the line today for 98 minutes still cant go thru to someone to assist. K was going to take some policies in January with old mutual but i have decided not to as i do not want my beneficiaries to experience what we are now. Pathetic service from a company like Old Mutual. My mum has a health condition and this is what you guys are putting her through.