WS
Wesley S
1 reviews | Active since Mar 2022
28 Mar 2025, 20:32
Pathetic service
Hi, I've been having an issue with Old Mutual Rewards, as I claimed a voucher on 19 February 2025, the voucher was sent with no code attached. I then enquired about it on 23 February 2024 and up until today, I have been told that it has been escalated and they are awaiting feedback from back office, that is literally the only response I am getting from them.
My reference number is: RE: ***S - [ONT***1]
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Old Mutual's replyOfficial
29 Mar 2025, 01:39Good day Wesley S,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply29 Mar 2025, 01:39
Official
Good day Wesley S,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Warm regards,
Old Mutual Complaints Management