NK
Neil K
1 reviews | Active since Nov 2021
30 Nov 2021, 15:45
PATHETIC SERVICE
Literally the worst company to deal with!
I have an investment with Old Mutual. I requested a withdrawal and cancellation 2 months ago. To date I have not received the funds and they continue to debit my account despite me getting reassurance that the policy is cancelled. Practically impossible to get ahold of the call center and the service is pathetic! When you do get ahold of an Old Mutual representative, they inform me that I will be paid in a few days - This has been going on since October 2021!
DO NOT INVEST WITH THIS COMPANY!
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Replies (2)NK
Neil K's updateReviewer Update
30 Nov 2021, 15:48Hi,
Thank you for the response and apology but unfortunately the apology doesn't help as these unforeseen debits are negatively impacting my credit profile. I just want my money paid to me and I want to cut all ties with Old Mutual and never have to deal with this company again.
Thank you for the response and apology but unfortunately the apology doesn't help as these unforeseen debits are negatively impacting my credit profile. I just want my money paid to me and I want to cut all ties with Old Mutual and never have to deal with this company again.
NK
Neil K's update30 Nov 2021, 15:48
Reviewer Update
Hi,
Thank you for the response and apology but unfortunately the apology doesn't help as these unforeseen debits are negatively impacting my credit profile. I just want my money paid to me and I want to cut all ties with Old Mutual and never have to deal with this company again.
Thank you for the response and apology but unfortunately the apology doesn't help as these unforeseen debits are negatively impacting my credit profile. I just want my money paid to me and I want to cut all ties with Old Mutual and never have to deal with this company again.
NK
Neil K's updateReviewer Update
06 Dec 2021, 17:43Good afternoon Bilqees Carelse
I have sent you numerous emails but I have not received a response from you. I tried calling the number that is on your signature but there's no answer. I then dropped you a mail with my contact number but yet again, no response.
Today is 6 December 2021, 2 months into my request for a withdrawal and still no payment. I've received emails advising me that payment will be made but payment has not materialised.
On Friday, 3 December 2021, I received a mail stating that payment will be released today and will reflect in my account by Monday. I have still not received any payment. My broker is unable to assist me and has referred me to her manager Rodger Govender in Durban. I still await his feedback as he awaits feedback from his superior.
Old Mutual are ********* and mislead their clients. The customer service is pathetic and I hope that people stop investing with a company that can't be trusted. To anyome reading this, do not invest with Old Mutual. They are the worst company to deal with and their reviews speak for themselves!
I have sent you numerous emails but I have not received a response from you. I tried calling the number that is on your signature but there's no answer. I then dropped you a mail with my contact number but yet again, no response.
Today is 6 December 2021, 2 months into my request for a withdrawal and still no payment. I've received emails advising me that payment will be made but payment has not materialised.
On Friday, 3 December 2021, I received a mail stating that payment will be released today and will reflect in my account by Monday. I have still not received any payment. My broker is unable to assist me and has referred me to her manager Rodger Govender in Durban. I still await his feedback as he awaits feedback from his superior.
Old Mutual are ********* and mislead their clients. The customer service is pathetic and I hope that people stop investing with a company that can't be trusted. To anyome reading this, do not invest with Old Mutual. They are the worst company to deal with and their reviews speak for themselves!
NK
Neil K's update06 Dec 2021, 17:43
Reviewer Update
Good afternoon Bilqees Carelse
I have sent you numerous emails but I have not received a response from you. I tried calling the number that is on your signature but there's no answer. I then dropped you a mail with my contact number but yet again, no response.
Today is 6 December 2021, 2 months into my request for a withdrawal and still no payment. I've received emails advising me that payment will be made but payment has not materialised.
On Friday, 3 December 2021, I received a mail stating that payment will be released today and will reflect in my account by Monday. I have still not received any payment. My broker is unable to assist me and has referred me to her manager Rodger Govender in Durban. I still await his feedback as he awaits feedback from his superior.
Old Mutual are ********* and mislead their clients. The customer service is pathetic and I hope that people stop investing with a company that can't be trusted. To anyome reading this, do not invest with Old Mutual. They are the worst company to deal with and their reviews speak for themselves!
I have sent you numerous emails but I have not received a response from you. I tried calling the number that is on your signature but there's no answer. I then dropped you a mail with my contact number but yet again, no response.
Today is 6 December 2021, 2 months into my request for a withdrawal and still no payment. I've received emails advising me that payment will be made but payment has not materialised.
On Friday, 3 December 2021, I received a mail stating that payment will be released today and will reflect in my account by Monday. I have still not received any payment. My broker is unable to assist me and has referred me to her manager Rodger Govender in Durban. I still await his feedback as he awaits feedback from his superior.
Old Mutual are ********* and mislead their clients. The customer service is pathetic and I hope that people stop investing with a company that can't be trusted. To anyome reading this, do not invest with Old Mutual. They are the worst company to deal with and their reviews speak for themselves!