Pathetic service

I am Nolubabalo Tshaka , I am disgusted by a pathetic service received from this so called reputable Institution , and I don't even understand why employers force employees to belong to a certain fund n not the fund of their choice because " Sanlam" service is 💯 percent better

My employer has done their part ages , withdrawal on the Superfund , but Old Mutual isn't sending any communication to me , no correspondence received from them , I only get automated response when I SMS them

There's also a useless WhatsApp platform they are using I don't know whether they have tested that before putting it in place , that platform is useless and unhelpful

I have spoken to Amanda yesterday who was very rude call centre agent who was speaking on top of my voice , she told me there was o/s information. Why was this not communicated n why wait so long please resolve this asap as I need my money as in yesterday

Disgusted client