KJ
Kaylee J
1 reviews | Active since Jul 2013
02 Feb 2015, 19:37
Pathetic service
Old mutual is one of the companies with the most pathetic client service !!!! <br> I have been waiting for money to pay out since before Christmas and every time I call they have an excuse not even the so called managers can assit me with this case. I expect a call from someone in this pathetic company that know how to assist a client and that will not tell lies and make excuses as far as they go.
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Old Mutual's replyOfficial
03 Feb 2015, 11:54Hello ljokvr,
I have received confirmation that your payment has been processed today and should reflect in your account within 2-3 working days.
I sincerely apologise for the delay and that this was not processed with the other payments. I await a report from the processing department for the reason for this and assure you that the necessary action will be taken with the consultant concerned.
I have processed an additional R150.00 as a late payment amount, calculated from the time that the other claims were paid (19 January 2015) till today.
Once again I thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
I have received confirmation that your payment has been processed today and should reflect in your account within 2-3 working days.
I sincerely apologise for the delay and that this was not processed with the other payments. I await a report from the processing department for the reason for this and assure you that the necessary action will be taken with the consultant concerned.
I have processed an additional R150.00 as a late payment amount, calculated from the time that the other claims were paid (19 January 2015) till today.
Once again I thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
Old Mutual's reply03 Feb 2015, 11:54
Official
Hello ljokvr,
I have received confirmation that your payment has been processed today and should reflect in your account within 2-3 working days.
I sincerely apologise for the delay and that this was not processed with the other payments. I await a report from the processing department for the reason for this and assure you that the necessary action will be taken with the consultant concerned.
I have processed an additional R150.00 as a late payment amount, calculated from the time that the other claims were paid (19 January 2015) till today.
Once again I thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
I have received confirmation that your payment has been processed today and should reflect in your account within 2-3 working days.
I sincerely apologise for the delay and that this was not processed with the other payments. I await a report from the processing department for the reason for this and assure you that the necessary action will be taken with the consultant concerned.
I have processed an additional R150.00 as a late payment amount, calculated from the time that the other claims were paid (19 January 2015) till today.
Once again I thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management