Pathetic Service

I have a matured policy which is no longer making money for so on March 1 2021 I submitted the withdrawal notice as per the website. I have submitted this three times now, written to them requesting to release MY funds they don’t reply it’s been six weeks now. What pathetic service it’s my my not there’s. Because of this poor service I closed my Nedbank account and moved my investments to another bank, furthermore, wherever I shop I ask them who they bank with if they say Nedbank I turn around and walk out. These people are nothing but *******, tax directives are done online it take about 30 minutes but I’m waiting for the ******* to release My MONEY. What a useless orginisation.