PATHETIC SERVICE

Visited branch in Central on 07/01/16 to cash out my investment.Had required documents & the lady processed everything & told me I should expect the funds in my account in 3 -5 days.On 09-01-16 I got an SMS stating I need to fax through my marriage certicate.Another factor I don't get! in my opinion if the lady who assisted me was competent she should have known that I needed to produce more documents.So i comply with SMS & fax through the required documents.I get no response or confirmation of receipt.By now I had made plans knowing that the funds would be in my account as per conversation with the consultant (3-5days).On the (10-01-16) I call customer to find out how far process is as I still haven't the funds, I tell the whole story & that I had faxed through the documents as per SMS. the consultant tells that I should ignore the SMS instruction I need to physically go into the branch to submit the requested document.I go to the same branch again.I'm told to go to counter 3,I get there but the is no consultant waiting instead there are 3 sitting at one cubicle chatting away in one cubicle!eventually one of them come & assist.On 19-01-16 still don't have my money!!& no update!!