Pathetic service

I cannot for the life of me deal with Old mutual. Its been a full week since I did an online application with them. A week later the only response get is the application is in the final review stage, after being told the process take 2days. 7days later no feedback and no sense of interaction with clients. I am still waiting for an agent to call me back after sending an email last week Tuesday to cancel a policy. At this rate I want to cancel all my policies with oldmutual. I have never been given such pathetic service in my life..