PATHETIC SERVICE

I sent my information to Old Mutual Linked Market Services to have my information updated. Since the 20th of March I have been calling at least twice a week to check if my information has been updated so that I can proceed with my transaction. I was advised the information takes approximately 5 days to be updated (Fair enough).... Today is the 12th April it still has not been updated and again I have been promised a call back to confirm it will be done. I am frustrated beyond words. The service department responsible for the updates is a mystery, I cannot speak to anyone there, so that poor call centre agents have to take the heat for their NON-Performance.. This is totally unacceptable and I am FED UP!!! No Manager or TEAM Leader has contacted me because I'm probably not important enough, although I have mentioned on 3 occasions that I wanted the matter escalated.... YEAP this is the South Africa we live in with the 3rd grade service.