Pathetic Service

I have been trying to get a third party claim sorted out since June 2018. All the documents they required have been sent. I have been following up on a weekly basis and have yet to receive any reliable feedback. All they do is forward the enquiry to another person asking that the next person to assist me and still no feedback from the most recent person I have been referred to almost 3 weeks ago. Every person you get referred to informs you that they are investigating the matter. People that have been emailed thus far: Mark Maritz, Jacqueline Kekana, Walter Shiyane, Valencia Mokae, Carnelle Pitamber and now Moosa Nabbie who just does not respond to any emails. Claim reference: ********** 79