Pathetic service

I just experienced the most ********** service imaginable. I called in 2 days ago trying to confirm cancellation of a policy after spending 40 minutes before speaking to a consultant. I was then told I'm at the wrong department and would have to be transferred. I objected and was told that a manager will follow up and call me back. 2 days later I'm still waiting for the follow up. I called in today and after 24 minutes of waiting the call goes dead.

This is absolutely pathetic service.

I want confirmation of the cancellation. Never will I recommend anyone to this organization.