PATHETIC SERVICE

So I changed banks and unfortunately was refunded by my medical aid into this money account again..... I had to complete a dispute ONCE AGAIN!!!!! and have to deal with complete idiots, till there management level!!!!! This 2 - 10 working day turnaround time is longer than a refund with the company that debited me??? how in heavens name does this make sense?? its like i have to put the same thing on Hello peter over and over again with them and they wont even attempt to fix this pathetic turnaround time for a dispute to make there clients thats still with them actually have a better experience...... Kedibone... a team leader i dealt with.... absolutely no urgency even after being made aware about a hello peter complaint like normal banks do just gave me the same feedback as the *********** staff... you guys need to understand the urgency of a dispute or anything bank related so that u understand that anything longer than 24 hours is not realistic when it comes to peoples money..... I have previously been given bidvest number to contact directly to follow up on my dispute and get the process done quicker, just to find out this time around it cannot happen??? yet again.. not consistent!!!!!!! banking s****s pathetic!!!! I expect urgent feedback before 3pm when i leave today regarding this dispute....... im tired of having to wait a million days to get my own money bac****