Pathetic service

For a supposedly world-class company, the customer service is pathetic to say the least. You are sitting with MY money, but I must beg for a benefit statement. I requested on 6 Sept and was informed it will be dispatched by end Sept/beginning Oct, which came and went! I asked again on 3 Oct and was told they are being prepared for dispatch, no ETA or any further info provided. So if I requested on the 6 Sept, why could I not receive a statement as at end August? The financial markets are volatile, I am trying to establish what is happening to MY investment as I am nearing retirement age. Thank you Old Mutual for causing undue stress in a person's life - you rock on this front!