Pathetic service

I had a 10 year investment with old mutual, which was maturing on the 1st of July 2018. Exactly on the 1st I put a claim to withdraw all my money, because I had an emergency. On the 4th they required some paperwork, which I then submitted exactly on the 4th. And was told that the payment will take about 5 working days. On the 6th I called the call centre just to get the payout date, and I was told I will get the money no later then Tues the 10th of July, I was okay with that because I needed the money before the 12th. On the 10th I did not get the money, on the 11th nothing came through, I then started panicking cause I needed this money before the 12th. On the 12th I called the call centre. The agent I spoke to promised me that I will have the money paid to me by the end of the day, because I told him how urgently I needed this cash now, besides it's not like I'm taking a loan, this is my money, my investment. When i was paying not 1 month did I miss my payment never the less paid late for 10yrs...11th of July I still never got paid, I called the call centre again and the agents just care less, when I asked to speak to the manager that's when they started phoning the other departments to find out exactly what was going on with my payout. I only received the cash on the 13th. I was very angry and disappointed with their service as for the no interest accumulated in the 10years, I'm just glad I got the money i put in. Never again will I invest with Old mutual.