Pathetic service

I went through to the Pavilion Branch on Thursday the 31st May as I was told that I could withdraw the money that was saved in a pension fund that I had a few years ago. I sat with a consultant by the name of Snare for over an hour and a half as there were systems problems etc. I asked she if they could do a direct transfer into my account but she explained to me that it would take between 5 - 15 working days. So advised me to open up an Old mutual money account and informed me this would be quicker as the money would reflect within 48 hours. Today is now the 11th June and there is still no money inmy account. I phone dher on thursday last week and she said shes not sure why it hasnt reflected but I must phone client services as she cannot see anything on her end. I called client service and spoke to Megan and she advised me that the money was still sitting in the pension fund account and nothing had been moved yet. She then said she could not assist me further and put me through to a financial adviser by the name of Sinawo who said to me that it was not his job to assist me but since he didnt want to put me through to someone else and could hear how frustrated I was decided to help me. He sent through forms to to me to fill and advised me he will follow up with me next week Friday.

I want to know how you people hire people like Snare who has no idea what the hell she is doing. I would appreciate if my money is put into my account before the 20th Jun as this will be 15 days from when I visited the Old mutual office on the 31st May. This is absolutely pathetic service. I would like all my money refunded including the R25.. that was used to open this stupid money account cause in fact I do not need it!!!!!!!!!!!!!!!!!!!!!!!!!!