pathetic service

Old mutual branch centurion mall pathetic service. I went to the branch on the 01 March 2018 to update beneficiary details, i then received an sms on the 09 March 2018 with reference CEB ********** 05 i went to the branch and i was told all is upto date. i got the sms again after and i went to Tembisa branch were i was told to come back with beneficiary ID because centurion mall submitted the wrong form. after spending in total 4h30 at centurion mall. i am disgusted i spent another 30min at Tembisa plus more time again tomorrow