Pathetic service

I had 2 policies with old mutual so I decided to cancel them off as I no longer require them due to personal reasons. I went into the branch in central durban and the guy told me that the money will be paid in 14 days and that was on the 14 december 2017. It's now the 29 January 2018 and I still haven't received any money. I have raised all this with old mutual and even put a complaint through... only to get a call from a guy called vamani who mislead me into believing that he is dealing with the complaint and I actually thought he was from the complaints team. So he **** on numerous occasions and on one occasion he told me all i need to do is go into the branch and sign a document. This has costed money travelling and time of work... Then only to be told that sars has taken the money. Like seriously what does sars have to do with my police's. That was never explained or I would have never taken up the policies. As for the customer service... all I have to say is that old mutual really needs to Invest in training these guys as they do not know how to deal with clients. Imagine because I wrote to the department and then I received a call from vamani he asked me how I am so I told him I'm fine thanks and I asked him about himself only to get a response from him that he is not good due to the complaint put through.

What does it take for me to get my money back?