Pathetic Service

I have been waiting for my pension fund from Old Mutual for over 6 weeks now. i have been send through from one person to the other. I have spoken to a lot of call centre agents Ilse, Kevin who tried to provide me with feedback but have not come back to me. On the 21st of Oct it was my birthday and i spoke to Ilse who said she escalated the matter but to date she has not come back to me. When i spoke to Kevin he mentioned that there was another form that needed to be filled in which would delay the process again. He asked me to call after the Wedensday which was the 29th of Oct. What made me more mad is when i spoke to mu financial advisor yesterday and he said he will escalate the matter for me. I made a follow up myself this morning and he said he was waiting for feedback from his manager he has been in meetings. How do you run a business and not be able to assist your clients. I'm fed up with Old mutual and i want to cancel all my investments with immediate effect.