Pathetic Service

Submitted my claim in June and to date I have received absolutely pathetic service.

From day one, staff at old mutual claims have no idea what they are doing. They request for stuff unnecessarily, duplicate things that shouldn't be duplicated, do not attached o/s documents, don't respond with correct information, have no idea what they are saying, have no communication s****s and the list goes on! To date I have still not received payment for my claims and I am always having to follow up to make sure things are done because they never truly get done. Even management does not assist as they are supposed to. Complaints department is just as terrible since I have emailed them as well, received an automated response and that was it. Obviously they don't take anything seriously except making sure they take my money at the end of every month!!!! But when it's time to pay claims, then they CAN'T DELIVER!

Ultimately, I would not recommend them to anyone for long term insurance as they are not what they appear to be and when the rubber meets the road they definitely cannot deliver.