Pathetic service

On the 25th of September I went to the Old Mutual office in Key West to cancel my anunity as I was without a job and needed the money. This was for me and my husband. We then got our papers saying it will take up to 10 working days for the money to be paid out. On Monday I received an Sms saying they need missing paperwork. I was upset about this as the person that dealt with my request should have known what paperwork to hand in for the request to be done as quick as possible. Two days later another sms saying they need more paperwork. My blood was boiling. I cannot drive around doing other people's job. And being without money I don't have petrol money to drive up and down. But it did not stop there. 2 days later another sms say g they still missing paperwork. Come on really what are they doing there if I get sms after sms saying they need thus and they need that. Yesterday I went there to ask how far is my request as I have not received my money as yet. Let me put this clear to you. I HAVE NO JOB AND MO MONEY. I NEED MY MONEY TO GET THROUGH.. The consultant phone the call centre only to be told to log a call and someone will get back to me. Sorry but this is not on.