1 reviews | Active since Oct 2015
Pathetic service!
In Feburary/March I made application to withdraw a relatively small amount of my money invested ...<br> I have at various times either attempted to ca ll Brent Kops, he not being available, have left a message to contact myself, but have had no response. Other times the phone has just rang, no answer. <br> I have sent emails to both Brent and Debbie, but STILL no response! <br> Lisa Pretorius of Nolands Forensics who had originally emailed myself, tracing me on OM's behalf, forwarded an email on 29 April, from Debbie Morris, who asked if she had received any documents from me. I rep**** to Debbie, stating that I had filled in the necessary here in PE, with Brent Kops, but have had no response from Old Mutual since that time!<br> I complained to Debbie in a further email on 15 July, that I've STILL had no response, and was considering the Ombadsman, but have had NO response to that either!!<br> I have been warned by friends, of OM's inability to carry out requests of withdrawals, and to respond. I've been also been told that they have even lost money through loss of interest while waiting to be paid out!<br> <br> NB - This is not a Life Insurance policy, but a Protektor Fund for pension money from years back.
I am sorry to hear about the service you have experienced. We will investigate the matter and contact you directly to resolve.
Kind regards
Kareemah Sulayman
I am sorry to hear about the service you have experienced. We will investigate the matter and contact you directly to resolve.
Kind regards
Kareemah Sulayman
