Pathetic Service

The call center had redirected my call 4 times. Once to deal with a max investment, next a flexi-life policy, the unit trust department and lastly the wealth department. This resulted in a total call time of close to 4 hours.

The consultants either weren't able to assist, cut the call or gave me a number for the wrong department. I requested departments to call me back to avoid the waiting time but they insisted I stay on the line as they will not call me back.

The level of service is well below par. This is not the first time that this has happened and I doubt it will be the last. I am furious and still have to call back tomorrow. I won't be as patient or friendly this time.