ZJ
Zikhona J
1 reviews | Active since Sept 2023
27 Sept 2023, 11:41
Pathetic service
My mother died on the 18th and I submitted the claim at Mosselbay branch on the 20th of September. I received a sms saying that my mother was not covered under the contract while there is funeral and life cover for her. I must still take my mom to eastern Cape for the funeral to take place this weekend. I need the money today please of the funeral cover. Policy number ***4
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Old Mutual's replyOfficial
27 Sept 2023, 11:45Dear Zikhona
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply27 Sept 2023, 11:45
Official
Dear Zikhona
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management