Pathetic service!

<p>I've app**** for a loan at Old Mutual on Friday, 19th May and was assisted by Thapelo who were very helpful and assisted us very professionally . On this Friday, my husband and I spent the whole day at their offices in Silverton, Pretoria because of Old Mutual's Head Office. I qualified for R3500.00 provided that I submit proof of paid up accounts and/or arrangement letters of the accounts which reflected on my ITC. The first return of feedback from their HO after all required letters were obtained and submitted was that 1 of the letters' arrangement is too little. Fortunately I had an arrangement with the same creditor for an increase in payment effective 25.05.2017 which I made with them on 12.05.2017. The lady from the creditor didn't put this amount on the letter (on my request) as this amount didn't reflect on my bankstatement. Now I had to ask her to submit another arrangement letter which reflects the increased arrangement I made with them on 12.05.2017. By this time, already after 14:00, I have left their office and I was corresponding with the creditor and Thapelo at Old Mutual via e-mail and telephonically from my cellphone. Eventually this letter was issued and submitted to Old Mutual's HO via Thapelo. I went back to their office on Friday at 15:40 (as they are closing on 17:00) to check if all is in order as Thapelo said it takes about 15-20 minutes for their HO to respond. Unfortunately by 16:45 he still hasn't received feedback from their HO. He promised me that he will phone me on Saturday to finalize the application. I didn't hear from him on Saturday. First thing on Monday morning, 22nd May I phoned Thapelo and wanted to know what happened and why didn't he respond to me on Saturday. He said he still didn't receive feedback from his HO and will do a follow-up. He later phoned me back and said that the letter was again returned indicating that there is a sentence in the arrangement letter that is not acceptable. I phoned the creditor again and request them to remove the sentence she indicated in the arrangement letter. She did just that and I resubmitted this letter to Thapelo. This morning Thapelo phoned me and told me that the same arrangement letter is still not acceptable because it doens't reflect the reference number as per ITC recording as well as the name of the creditor. I totally lost it. I decided to cancel this application because this is now a ****** business that is going on here. Why didn't this so-called HO (whoever it is) say from the start, at once what their problem is. They are playing with people!!! If they were looking for a reason not to approve the loan, they should have said so from start. It is either you qualify or you don't, BUT don't tell people you qualify for this much and make them dogs by doing up and down, left, right and centre and play on their vulnerability and their desperation! I get furious all over again when I think of all the time and effort and resources I depleted for the past 3 days and all this for nothing! They should be ashamed of themselves. If this was done systematically, the system will tell you immediately that you qualify or you don't, so this is definitely human interference and most probably depending on this person's mood, will look for anything to send you from pillar to post. They are unprofessional and useless! I will never ever refer someone to Old Mutual or ever do business with them again. Totally not worth all one's trouble. Sies man!</p>