Pathetic service

<p>I have been a client of Old mutual for over 5years and on the 18th of April I went to a old mutual in Nelspruit Riverside to apply for a personal loan and it was approved and I signed the contract and all the necessary documents I was told the funds would be available the following day in my account,I was pleased to hear that as I needed the money for a personal family emergency.</p> <p>Later that day I received a call from the lady who assisted me saying that they had captured just one of my names and on my ID appeared two names so I had to resign some documents and I agreed to do so but by the time she called I was on my way to ermelo and I signed the documents at a branch in ermelo the following day which was a Wednesday and I asked the gentleman who assisted me if this would cause a delay in the application he said since l had re signed the documents I should expect the funds in my account on Thursday maybe after 12:00 pm. Yesterday which is Thursday 20th April I called to follow up I was told my application was held up at verification because of the issue of my second name which wasn't captured the first time around,I find this very strange that now my application should be verified and sent to forensics yet I provided every document needed abd I have been a loyal customer who has never skipped a premium for 5yrs +, now today I'm given this pathetic service of being sent from pillar to post. I'm seriously considering taking my investments elsewhere as I didn't expect such below par service from your company after being a customer for all these years.</p>