Pathetic service

<p>8 January, 2017. I sent an e-mail requesting that the balance of my policy be paid out quoting Customer No ********** 6.. Their Service Centre rep**** the same day saying what I had to do to.</p> <p>10 January, 2017. I received another e-mail saying that they would respond within the next 48 hours giving my tracking number as CCC ********** 6.</p> <p>11 January, 2017. The Service Center wrote as follows. 'A written request is sufficient and the values must be calculated. I will request the value and will be sent to you within 5-7 working days.'</p> <p>24 Jaunary, 2017 I e-mailed as follows. 'Kindly advise what has transpired since you requested the surrender value.</p> <p>30 January, 2017. Service Centre rep**** . "Please accept my apologies for the late response. I am still waiting for the values from our processing centre, I have escalated your request and keep you updated.</p> <p> </p> <p>A month later I still await a reponse from Old Mutual's actuarial division which is unacceptable and shows up Old Mutual in a very bad light. Certainly no longer the giant of a company I invested with.</p> <p> </p>