Pathetic service

My name is Valerie Govender. ID NUMBER ***. I Claimed from a severe illness benefit that was taken a few years back. They have asked me to fill numerous form which I did, they keep saying it's with the assessors when I call for feedback. It's now past the mark to receive my payment for this claim and yet they keep stalling, I have a heart condition and this is how I am treated for my own money. This is not acceptable, I will have to report old Mutual to the ombudsman if I do t receive my money soon