ZM
Zipho M

1 reviews | Active since May 2014

11 Oct 2023, 21:16

Pathetic Service

I have experience a shocking 🀯, dissatisfied πŸ˜’, l have been with old mutual from 2015 and paying my policies, I have 3 policies that cover my mother who is 81 years, In April was told my policies lapsed was advised to Pay for all of them, made payment ant thought they will re instate by now but guess what they still not activated, l don't kniw they waiting for my mom to pass on😒, l don't what is the problem really, l go to the branch to check but get the same status that they still lapsed, and the other policy they still deducting on but it's not active.

I will definitely take the coffin to the branch also like the scenario that happened, then they will see to finish if something will happen, God forbid.

I'm so tired really of old mutual and l can't even leave as my my is old and l have been paying from 2015,can this account be activated by tomorrow.

My contacts ***

0
Replies (1)
Old Mutual
Old Mutual's reply11 Oct 2023, 21:34
Official
Dear Zipho

We have received your review and  we sincerely apologize for your service experience. A complaints assessor will investigate the matter and contact you directly should we require additional information. 

Regards 
Shannon Wentzel
Old Mutual Complaints Management