Pathetic Service!!!!!

<p>I went to old mutual to request part of my investment as i needed funds urgently. I was told off by a man named Simo at the Smith Street branch in Durban, he shouted at me as if i had did something wrong. I then asked for the manager who did assist me with filling out my forms. I was told the maximum days it would take to pay out would be 15 days. Its now 18 days and I still haven't received any funds. I phone the head office everyday and I'm put on hold for up to half an hour. This is an investment and the debit goes off perfectly fine every month why should i now have to cry for my own money?????? I need the funds urgently and no one is assisting me.</p>