Pathetic service

My late husband passed away in August,had a funeral,education policy for our 14 year old son and investment with old mutual for many years.The funeral policy paid 4 days after the burial,The education policy paid out by mistake and the money was reversed,the investment hasn't been paid since August.I have 3 kids of the deceased that I jave to look after,there are outstanding debts that need to be paid,the deceased had a motorbike that he was still paying for.I have been sent from pillar to post by old mutual,I have sent all the documents required ,nothing is happening .I have even sent an email to their complains department which is also not helpful.I will not recommend old mutual even to my worst enemy.