Pathetic service

Policy number: ***5 and Policy number: ***1 Section 14 transfers out from Old Mutual to Momentum Wealth:

This has been terrible experience and is still not finalized!! This is a process that has been going on for 8 months. I have been at the Old Mutual offices in Menlyn, numerous times without any success. The two-pot system was used as an excuse, but this not acceptable, what about treating costumers fairly. We were at the offices today at 11h00, 12 March 2025, once again not even all the paperwork were on the system although it was sent a couple of times to OM. We have to respond two or three times before we receive any response back. As a financial advisor this type of service is having a negative influence on my client and future planning. There is never any Manager available at OM offices to assist you. My client wants to go to the newspapers, and I don't blame him. OM is the worst financial institution i have ever worked with....