Pathetic service

Zero stars, 1 star is too much. The most pathetic service from.such a large institution, They are very happy and quick to call you and arrange policies over the phone. Yet when there is an issue they take forever to respond and still cant resolve the issue. They captured information wrong and now they telling me I must send documentation because I'm changing details im not changing anything their incompetence capture the information incorrectly. Now it's no longer updating their mistakes I want my money back an cancel will rather go elsewhere. Cant be having such lousy issues on the first month.