AC
Alan C
1 reviews | Active since Oct 2013
28 Aug 2024, 09:37
Pathetic service
Myself and 4 colleagues resigned on 31/07/2024, I pushed our HR to submit my Superfund withdrawal, and my paperwork was submitted 3 days before my colleagues. I have been phoning Superfund daily for updates, only to be told that it will be 3 - 5 working days (this is from 19/08 already). My colleagues received their monies last week already, and I was told they received constant SMS and email updates, yet I have not received any! I phoned this morning again, and once more was told that it was escalated, and will take 3 - 5 working days!!!
Helpful (0)
Replies (2)0
Replies (2)AC
Alan C's updateReviewer Update
28 Aug 2024, 09:44In 3 - 5 working days 😂
AC
Alan C's update28 Aug 2024, 09:44
Reviewer Update
In 3 - 5 working days 😂
AC
Alan C's updateReviewer Update
29 Aug 2024, 10:40Still no feedback from you???
I phoned yesterday afternoon, and was told that my paperwork was sent for payment.
I phoned this morning again, only to be told that Old Mutual only received my SARS directive yesterday and there is a duplicate that needs to be removed.....I have been hearing that since the 16th!!!
Once again, I sat with my phone the whole day yesterday waiting eagerly for the call from a "manager" that I knew (refer to my previous email to you) I would not be getting!!!
I was also told this morning that I would be receiving a call during the morning, which we both know I won't be getting....
I will be placing another complaint on Hello Peter about the no communication and pathetic customer service. At least this time I have names to add on the complaint, and by the way, the phone number on your email signature doesn't exist... Very convenient!!!
Here is your email...
-------- Original message --------
From: Customer Complaints Feedback <***>
Date: 2024/08/28 11:34 (GMT+02:00)
To: ***
Subject: Hellopete: A Crusoe R001652D/***0 -- Alan C-- (--OCM***9--)
Good day A Crusoe
We acknowledge that we have received your complaint submitted via Hellopeter.
We apologize for the substandard service you received from Old Mutual and any inconvenience caused.
I have escalated this request to our Old Mutual Superfund Complaints Team.
I await their feedback on this matter in order to provide you with an update.
Kind regards
Bilqees Carelse
Complaints Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9
I phoned yesterday afternoon, and was told that my paperwork was sent for payment.
I phoned this morning again, only to be told that Old Mutual only received my SARS directive yesterday and there is a duplicate that needs to be removed.....I have been hearing that since the 16th!!!
Once again, I sat with my phone the whole day yesterday waiting eagerly for the call from a "manager" that I knew (refer to my previous email to you) I would not be getting!!!
I was also told this morning that I would be receiving a call during the morning, which we both know I won't be getting....
I will be placing another complaint on Hello Peter about the no communication and pathetic customer service. At least this time I have names to add on the complaint, and by the way, the phone number on your email signature doesn't exist... Very convenient!!!
Here is your email...
-------- Original message --------
From: Customer Complaints Feedback <***>
Date: 2024/08/28 11:34 (GMT+02:00)
To: ***
Subject: Hellopete: A Crusoe R001652D/***0 -- Alan C-- (--OCM***9--)
Good day A Crusoe
We acknowledge that we have received your complaint submitted via Hellopeter.
We apologize for the substandard service you received from Old Mutual and any inconvenience caused.
I have escalated this request to our Old Mutual Superfund Complaints Team.
I await their feedback on this matter in order to provide you with an update.
Kind regards
Bilqees Carelse
Complaints Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9
AC
Alan C's update29 Aug 2024, 10:40
Reviewer Update
Still no feedback from you???
I phoned yesterday afternoon, and was told that my paperwork was sent for payment.
I phoned this morning again, only to be told that Old Mutual only received my SARS directive yesterday and there is a duplicate that needs to be removed.....I have been hearing that since the 16th!!!
Once again, I sat with my phone the whole day yesterday waiting eagerly for the call from a "manager" that I knew (refer to my previous email to you) I would not be getting!!!
I was also told this morning that I would be receiving a call during the morning, which we both know I won't be getting....
I will be placing another complaint on Hello Peter about the no communication and pathetic customer service. At least this time I have names to add on the complaint, and by the way, the phone number on your email signature doesn't exist... Very convenient!!!
Here is your email...
-------- Original message --------
From: Customer Complaints Feedback <***>
Date: 2024/08/28 11:34 (GMT+02:00)
To: ***
Subject: Hellopete: A Crusoe R001652D/***0 -- Alan C-- (--OCM***9--)
Good day A Crusoe
We acknowledge that we have received your complaint submitted via Hellopeter.
We apologize for the substandard service you received from Old Mutual and any inconvenience caused.
I have escalated this request to our Old Mutual Superfund Complaints Team.
I await their feedback on this matter in order to provide you with an update.
Kind regards
Bilqees Carelse
Complaints Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9
I phoned yesterday afternoon, and was told that my paperwork was sent for payment.
I phoned this morning again, only to be told that Old Mutual only received my SARS directive yesterday and there is a duplicate that needs to be removed.....I have been hearing that since the 16th!!!
Once again, I sat with my phone the whole day yesterday waiting eagerly for the call from a "manager" that I knew (refer to my previous email to you) I would not be getting!!!
I was also told this morning that I would be receiving a call during the morning, which we both know I won't be getting....
I will be placing another complaint on Hello Peter about the no communication and pathetic customer service. At least this time I have names to add on the complaint, and by the way, the phone number on your email signature doesn't exist... Very convenient!!!
Here is your email...
-------- Original message --------
From: Customer Complaints Feedback <***>
Date: 2024/08/28 11:34 (GMT+02:00)
To: ***
Subject: Hellopete: A Crusoe R001652D/***0 -- Alan C-- (--OCM***9--)
Good day A Crusoe
We acknowledge that we have received your complaint submitted via Hellopeter.
We apologize for the substandard service you received from Old Mutual and any inconvenience caused.
I have escalated this request to our Old Mutual Superfund Complaints Team.
I await their feedback on this matter in order to provide you with an update.
Kind regards
Bilqees Carelse
Complaints Administrator I OML Customer Complaints
Mutualpark, Pinelands
T. +27 (0)21 *** I E. *** I R. --OCM***9