Pathetic processes, lacking empathy amidst Covid

I have 2 max investments which was cancelled years ago and now when I want my funds that is currently available to be transferred to my account I receive impossible processes amidst a pandemic. Where the bluddy hell do I go to get certified copies and commissioner of oath plus fill in longg redundant documents??? I mean it's my funds that's due to me so I can provide you with the banking details to transfer them... Why are you making life so difficult? You'll never make me go through this ****t when I took those investments! I am really dissatisfied.