Pathetic Poor Service

On 15/03/2021 I sent an email submitting a claim to withdraw some of my investment money. I received No Feedback. 26/03/2021 I sent another email, still no response. I have done numerous calls to Old Mutual literally on the phone for 25min at a time & still not speak to anyone. Finally I managed to speak to one of the consultants, she was abrupt & hung up the phone. 30/03 I then use the whatsapp feature to log my claim. STILL NO response. Your service is pathetic & shocking. Why should it be a hassle for me to withdraw my money, but its fine for you to debit my account every month? You really need to pull up your socks, this is frustrating & draining. I want my money paid today!!