NR
Nthabiseng R
1 reviews | Active since Oct 2024
26 Jan 2026, 13:37
Pathetic Policy Company
A pathetic company..I changed my bank details two weeks ago and to date my premiums have not been debited from my new account.I have been calling everyday and have never been able to speak to a consultant…I have been holding and listening to the automated machine for the longest time.The service adviser assigned to my portfolio is also not of any help, he never answers his phone, all he does is hang up before even speaking..It’s extremely frustrating honestly, I’m cancelling my policy, it’s better to go to companies that take clients seriously.
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Old Mutual's replyOfficial
26 Jan 2026, 13:44Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply26 Jan 2026, 13:44
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management